We schedule delivery for the morning of your event so you can have the rental for just about the entire day. We may even call you and see if its ok if we drop off the night before if our schedule permits us. But not to worry, we will work with everyone to ensure our customers are happy and worry-free. Our houses are only rented once per day, so you don't have to stress about your house being delivered late or dirty.
Do The Prices Include Delivery & Set Up?
Yes, we will deliver, set-up and take down all equipment. A delivery fee will be charged for deliveries more than 15 miles. You must be present at the time of delivery.
What Type Of Location Is Required For A Bounce House?
A grassy area is preferred to set up inflatable equipment. Bounce house will be anchored in the ground. Please be sure the area is clean of debris and animal waste. Stakes go into the ground approx. 12 inches. Be sure the setup is not on top of electrical lines or pipes. Bounce Town Parties will not be liable for any underground repair. Equipment can be set-up on concrete or asphalt.
Please advise us if you prefer equipment to be set-up on concrete or asphalt so we are prepared when we deliver. However, we can't set up on any type of rocks as they sometimes have sharp points, and we can’t risk damage to our equipment. The bounce house also requires a 110 VAC outlet, located within 50 feet of the inflatable.
Can An Inflatable Be Set Up Indoors?
Yes, our inflatables can be set up indoors providing we have adequate ceiling clearance.
How Can I Reserve An Inflatable And/Or Start Design Planning?
It is recommended that you contact us at (352)932-2015 to secure your reservation as soon as you have determined the date of your event, or you can reach us in our inbox at booking@bouncetownparties.com.
Do You Take A Deposit?
Yes, we require a $50 deposit at the time of booking. Once we drop off the equipment, the remainder of the balance is due at that time. If you cancel less than 48 hours prior to your event, we will give you a rain check that will be good for one year to use.
Additional $50 refundable fee is required, this will be returned at time of pick up if everything is good and no excessive cleaning is needed. We accept all major credit cards and Zelle.
Do I Have To Sign A Contract?
Yes, a contract must be signed before any equipment is set-up. Adult supervision is mandatory while equipment is in use.
What Payments Do You Take?
We take card payments through PayPal, cash, & Zelle. If you are paying with cash, please have the exact amount, as our staff does not carry cash with them. Sorry, but we do not take personal checks.
What Are The Rules Of Use For Bounce House?
BOUNCE HOUSE PARTY RULES:
NO SHOES
NO FOOD OR DRINK
NO PETS
DON’T OVERCROWD THE BOUNCE HOUSE
NO CLIMBING/BOUNCING OFF WALLS
NO FACE PAINT
NO SILLY STRING
NO CONFETTI
NO BALLOONS INSIDE
How Many People Can Jump At A Time?
Children 4 to 7 years old: 5-6 small people (Maximum weight of each individual occupant not to exceed 100 Lbs.)
Children 8 to 12 years old: 4-5 young people (Maximum weight of each individual occupant not to exceed 140 Lbs.)
Over age 12: 2-3 Teens or Adults (Maximum weight of each individual occupant not to exceed 200 Lbs.)
Children 3 years and under are not permitted in the inflatable without adult supervision.
It is important that someone at the party is appointed to be aware of the guests entering and exiting the bounce house to ensure everyone's safety and keep the house below capacity.
Uh Oh, It Looks Like Florida Rain Is On The Radar!
Our weather can be rather unpredictable, so we provide you with the option to reschedule or cancel your event 48 hours prior. Please call us immediately for solutions to make your day worry-free! You have the option to cancel any time before the delivery process has begun. Event will be rescheduled, at no charge, if rescheduled within 48 hours of the event and equipment is available for a substitute date.
Please note that we will not return the money, payment will be held as raincheck for your future reservation, you'll have 1 year to reschedule your reservation. If we deliver and set up, and it then rains, there will be no rain check, refund, or discount.
How Do We Keep Our Guests From Flying Away?
We exclusively use heavy-duty stakes and/or commercial-grade sandbags for extra reinforcement. We take safety very seriously and understand that winds can increase quickly and forcefully. We encourage you to use good judgment and deflate the unit if winds pick up to over 15-20 MPH. When the winds die down, check your stakes, and re-inflate if all looks good.
Do You Clean The Bounce House And/Or Party Rentals?
Our Bounce Houses and/or party rentals are vacuumed out and completely wiped out with a clean/disinfectant after every rental. You deserve clean and sanitized equipment! We do everything possible to provide a safe, and enjoyable fun time for your special event.
Do You Sanitize Your Equipment?
YES! Cleanliness of our equipment is a top priority. We use an eco-friendly sanitizing solution to ensure our equipment is clean and ready for you. Our staff is instructed to wipe down the equipment once it is set up prior to use. We appreciate the trust you place in us to provide fun, clean, and safe experiences for those you love. We are educating our team on preventative safety measures and ensuring all working members are healthy and not showing any symptoms of COVID-19. We are also continuing to offer customer-friendly policies that allow for easy and flexible rescheduling options.
Damage Clause
Damage to equipment, such as silly string or any other products that do not wipe off, any damage to the unit, such as non-removable stain or actual damage such as a cut in the material will result in total repair cost or unit replacement. We will send an invoice for the damages.
